Conversational AI for Franchise Customer and Operations Support
Across a franchise network, customer inquiries and operational requests were overwhelming staff. Pinnasys deployed a conversational AI agent that handles customer questions, order issues and operational support around the clock. Trained on the franchise's own knowledge base, it resolved 75% of customer queries without a human agent and cut support cost per contact by 40%.
Industry
Retail & Ecommerce · Travel & Hospitality
Services
Conversational AI · AI Development · AI Consulting · AI Integration Ops Governance
Client
Zambrero
02 — The build
What We Built
Across a franchise network, customer inquiries and operational requests were overwhelming staff. Pinnasys deployed a conversational AI agent that handles customer questions, order issues and operational support around the clock. Trained on the franchise's own knowledge base, it resolved 75% of customer queries without a human agent and cut support cost per contact by 40%.
04 — The outcome
The Results
75%
Queries Handled Without a Human Agent
40%
Lower Support Cost per Contact
Want Results Like Zambrero’s?
Tell us the workflow costing you the most time. We’ll tell you what it would take to fix it, and if AI isn’t the answer, we’ll say that too.
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