Welcome to Pinnasys. These Terms of Service ("Terms") constitute a legally binding agreement between you and Company Software Pvt. Ltd. ("Pinnasys") governing your use of our website and services. By accessing pinnasys.com or engaging our AI solutions, you accept these Terms in full.
1. Acceptance of Terms
By accessing or using the Pinnasys website (pinnasys.com) or any services provided by Company Software Pvt. Ltd. ("Pinnasys", "we", "us", or "our"), you agree to be legally bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please discontinue use of our website and services immediately.
These Terms apply to all visitors, users, clients, and others who access or use our website, engage with our AI solutions, or enter into a professional services agreement with Pinnasys.
2. Services Description
Pinnasys provides custom AI development, agentic AI systems, AI consulting, AI integration, conversational AI, AI automation, and AI enterprise search services. The specific scope, deliverables, timelines, and fees for professional engagements are defined separately in individual Statements of Work (SOW) or service agreements entered into between Pinnasys and the client.
We reserve the right to modify, suspend, or discontinue any part of our services or website at any time without prior notice. We will not be liable to you or any third party for any such modification, suspension, or discontinuation.
3. Acceptable Use
You agree to use our website and services only for lawful purposes and in a manner consistent with all applicable local, national, and international laws and regulations. You must not:
- Use our website or services to transmit unsolicited or unauthorized advertising or promotional material (spam).
- Attempt to gain unauthorized access to any part of the website, server, or network connected to the website.
- Introduce viruses, trojans, worms, logic bombs, or any other malicious or technologically harmful material.
- Reproduce, duplicate, copy, sell, or resell any part of our website or services in violation of these Terms.
- Use any automated means (bots, scrapers, crawlers) to access or collect information from the website without our prior written consent.
- Impersonate Pinnasys, its employees, or any other person or entity.
- Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website.
4. Intellectual Property
All content on this website — including but not limited to text, graphics, logos, icons, images, audio clips, code, and software — is the property of Pinnasys or its content suppliers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use this website for personal and informational purposes only. Nothing in these Terms transfers any intellectual property rights to you.
Work product created by Pinnasys under a client engagement is governed by the intellectual property provisions of the applicable service agreement or SOW between the parties.
5. Confidentiality
Pinnasys takes client confidentiality seriously. Any proprietary information, business data, or technical details shared with us during an engagement are treated as confidential and will not be disclosed to third parties without your consent, except as required by law.
Clients may request a Non-Disclosure Agreement (NDA) prior to sharing sensitive information. Pinnasys is prepared to execute NDAs as part of our standard engagement process.
6. Disclaimer of Warranties
Our website and its content are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Pinnasys does not warrant that the website will be error-free, uninterrupted, secure, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any content on the website.
AI-generated outputs, recommendations, and automation results provided through our solutions are intended to augment human decision-making and should not be relied upon as the sole basis for critical business, legal, medical, or financial decisions.
7. Limitation of Liability
To the fullest extent permitted by applicable law, Pinnasys and its officers, directors, employees, partners, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, business opportunities, or goodwill — arising out of or in connection with your use of or inability to use our website or services.
Our total aggregate liability to you for any claims arising out of or related to these Terms or our services shall not exceed the total fees paid by you to Pinnasys in the three (3) months preceding the claim.
8. Third-Party Links and Integrations
Our website may contain links to third-party websites, tools, or services. These links are provided for convenience only. Pinnasys does not endorse, control, or assume responsibility for the content, privacy practices, or availability of any third-party sites.
When our AI solutions are integrated with third-party platforms, APIs, or data sources, your use of those platforms remains subject to their respective terms and privacy policies. Pinnasys is not responsible for data handling by third-party providers.
9. Data and Privacy
Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.
Pinnasys implements industry-standard security measures to protect data shared with us. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute data security.
10. Indemnification
You agree to indemnify, defend, and hold harmless Pinnasys, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to: (a) your use of or inability to use our website or services; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of a third party; or (d) any content you submit or transmit through our website.
11. Termination
Pinnasys reserves the right to suspend or terminate your access to our website or services at any time and for any reason, including but not limited to a violation of these Terms, without prior notice or liability.
Provisions of these Terms that by their nature should survive termination — including but not limited to intellectual property rights, disclaimers, limitations of liability, and governing law — shall survive any termination.
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website or services after changes become effective constitutes your acceptance of the revised Terms.
We encourage you to review these Terms periodically to stay informed of any updates.
13. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan, India.
For clients in the United States, United Kingdom, or Australia, any disputes arising under a client service agreement shall be governed as specified within that agreement.
14. Contact Us
If you have any questions about these Terms of Service, please contact us: