Conversational AI and Agentic Automation for Automotive Operations
An automotive manufacturer needed to lighten the load on internal HR and IT support and speed up supply chain exception handling. Pinnasys built a conversational AI system for internal support alongside agentic workflows that handle supply chain exceptions. It automated 65% of support tickets and cut exception resolution time in half.
Industry
Automotive · Manufacturing · Supply Chain
Services
Agentic AI · Conversational AI · AI Integration Ops Governance
Client
Rivian
02 — The build
What We Built
An automotive manufacturer needed to lighten the load on internal HR and IT support and speed up supply chain exception handling. Pinnasys built a conversational AI system for internal support alongside agentic workflows that handle supply chain exceptions. It automated 65% of support tickets and cut exception resolution time in half.
04 — The outcome
The Results
65%
Support Tickets Automated
50%
Faster Exception Resolution
Want Results Like Rivian’s?
Tell us the workflow costing you the most time. We’ll tell you what it would take to fix it, and if AI isn’t the answer, we’ll say that too.
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