Reduce Maintenance Costs, Turn Units Faster with AI
FacilGo coordinates maintenance, turns, and renovations across 50,000+ rental units. Pinnasys built the AI layer that automates scheduling, procurement compliance, and chargeback detection — cutting maintenance costs by up to 35%.
35%
Maintenance cost reduction
50K+
Units under management
The Problem
The Operational Chaos Hiding Inside Every Rental Portfolio
Rental operators juggle hundreds of work orders across scattered units and disconnected systems. Coordinators spend 70% of their time on manual scheduling and paperwork.
Unit turns drag on. Pricing drifts without procurement compliance. Chargebacks for resident damages go undetected. FacilGo needed one intelligent platform from work order to vendor payment — scaling from 500 to 50,000 units without adding headcount.
Our Approach
We Built the AI Operations Brain That Connects Every Turn, Repair, and Vendor
Pinnasys built FacilGo's ESP as a single AI-enhanced operations system. It ingests work orders, procurement data, and vendor bids — then orchestrates every step from service request to invoice.
The AI layer handles smart scheduling, predictive routing, procurement compliance, and chargeback detection. Native integrations with Yardi, RealPage, and Entrata mean operators plug in without rip-and-replace.
Smart Scheduling & Routing
AI factors priority, skills, availability, and location to auto-schedule work orders. Smart routing optimises field staff journeys in real time, cutting windshield time and increasing daily completions.
Automated Procurement Compliance
Every purchase is checked against approved supplier networks and contract pricing. Non-compliant spend is flagged before it happens, enforcing consistent pricing across maintenance and renovations.
AI Chargeback Detection
Machine learning scans inspection data, photos, and work order history to surface resident damages that qualify for chargebacks. Revenue that was previously lost in manual review is now recovered automatically.
Native PMS Integration Layer
Deep integrations with Yardi, RealPage, Entrata, Rent Manager, and Salesforce sync work orders, calendars, and financials in real time. Operators plug FacilGo into existing stacks with zero rip-and-replace.
The Platform in Action
Faster Turns, Lower Costs, Recovered Revenue.
35%
Reduction in overall maintenance costs through AI-driven scheduling and procurement compliance
50K+
Rental units operating on the FacilGo platform across North America
70→10%
Coordinator time on manual scheduling — freed for strategic process improvement
Auto
Chargeback detection recovers resident damage costs that manual review misses
VP Service Operations, FacilGo — AI-Enhanced Rental Property Operations
What the FacilGo Build Taught Us About AI in Property Operations
AI Orchestration Beats Dashboards Every Time
Scattered portfolios need more than visibility. Smart scheduling with skills, location, and traffic data is what turns a dashboard into a dispatch engine.
Procurement Compliance Is the Hidden Cost Lever
Auto-checking every purchase against approved pricing stops spend drift at the source. Operators see 20-35% reductions in the first year.
Offline Mobile Is Non-Negotiable
Field staff work in basements and rural properties with zero signal. An app that works offline is the difference between adoption and abandonment.
Reduce Maintenance Costs with Smarter Operations
Eliminate scheduling inefficiencies, reduce procurement waste, and uncover savings opportunities with AI-powered workflows.